Category Archives: Travel

Planes, Trains, Automobiles and everything in between


Stuck With Spirit Air

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Spirit Airlines AircraftAfter Spirit Air screwed up the flights I booked for Summer and I in June and refused to give me a refund, I was stuck with a credit of almost $700. I am heading to California for a couple weeks to hang out with Summer and decided to try to use some of that credit. I am flying from Aguadilla to Tampa to hang out with Conner, Dianne and Van on Saturday and Sunday and then I am off to San Diego.

Here is the issue worth blogging about. The My Account section in Spirits website doesn’t show my credits so I had to call. They must use a call center out of the US where English is the operators second language because I could not understand the operator. What I did make out was that the flight that was $85 on the website was going to be $120 via phone. I told him that I had credit and that I wanted the $85 fare. He just kept ignoring and repeating the same question:

You like me to book $125, yes?

I would say no, I want to use my credit and get the online price.

You like me to book $125, yes?

NO! For fucks sake! I want to talk to your supervisor. I eventually got to the supervisor after not being informed that he would get him. The line just went silent for over ten minutes. Luckily, I am watching the Quiksilver Pro live online and Kelly Slaters’ quarter final heat was on. Eventually, the supervisor converted my Voucher numbers into an online voucher number to insert in place of the credit card during the payment process in the My Acouunt area.

I am so annoyed with Spirit Airlines.

Spirit Airlines Customer Service

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I am not going to rant about this. Wait, maybe I will. Yep, definitely. Spirit Airlines has the worst customer service I have ever dealt with. Maybe, I should call it customer relations because the operator was nice enough, but all of their communication is a total joke.

I used my American Express card to book a flight from Aguadilla to Atlantic City about two months ago. I booked online, chose my itinerary and pulled the trigger on my flight. After about a month, I received multiple emails from them telling my my Itinerary was changed (they were sending me to Detroit), but when I went to call the Spirit Airlines Telephone Number I was disconnected every time I “hit 1 for English” after I was prompted to select my language. After a few days of trying, I eventually got through to them and had them straighten out my itinerary. At the end of the conversation with them, I was asked to agree with all the changes and say out loud that if I were going to make any other changes I would be charged. I agreed with the changes they made to fix my itinerary to the one I booked online. Aguadilla to Atlantic City.

Yesterday, I got an email from them (24 hours before my flight) with my itinerary which was WRONG AGAIN!!!. I spent over an hour trying to call their telephone number and again was disconnected every time I hit “1” for English (I didn’t have days to call and call and call like the last time). I finally pressed “2” for Spanish and was almost instantly connected to an operator. I was so pissed at that point the only thing I could do was be overly nice. It is my way of coping with anger sometimes.

I told them the flight was wrong again, and I was told after the operator spoke with his supervisor that I confirmed the last flight change (the one they screwed up) and that if I wanted to change this flight, I would have to pay for it. I was livid. I told the operator that I paid online with my credit card and chose the right destinations, departure dates and return dates and that it was their system that screwed up and I shouldn’t have to pay to fix their mistake. After a brief stint on hold, I was told again that their records showed that I agreed to the change last month and that I would be charged for any additional changes. I told the operator to tell his supervisor that I would be contesting the charge on my American Express card if they didn’t either give me a full refund or a credit for the flight. It was their mistake and I refused to pay for it.

Well, threatening them with the charge back worked, and I now have a credit with Spirit Airlines. I think Spigot Airlines has a nice ring to it. I think I am going to swear this company off. I constantly get junk mail from them, they have affiliate advertising all over their site, they make it impossible to speak with an operator, they charge for every bag you bring (not included in ticket price) and I think they smell like poop. Fuck Spirit Airlines.

(Really, that is how I feel)

US AIRWAYS Baggage Policy

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I just got an email from US Airways regarding their baggage policy. According to the email, in order to offset rising fuel costs, they will now be charging $25 for your second bag. They explain it by saying;

We’re making these changes to offset record fuel prices and rising airline related expenses. We simply must make changes to the way we do business to provide all of you with the high level of service that you’ve come to expect from US Airways. Also, we’re doing all we can to keep fares low. With this policy change, we’re able to give you the choice to avoid the fee and pack fewer items. With fewer bags to process, we save both money and fuel and can pass that savings on to you.

I guess that is cooler than raising the fares…especially since if I ever travel with a second bag, it is a surfboard and I get charged for that no matter what. Hopefully that won’t apply to new parents that are lugging around all the ‘kid gear’ that is required to raise a child in this modern world.

Afraid of Heights?

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I just read that the Grand Canyon Glass bridge project has opened to the public. This is insane! The glass bridge is over 4,000 feet above the floor of the Grand Canyon and Colorado river. Check out the artist rendering of what it will look like when it is complete from 2005 (i couln’t find any good pictures of it). The walk is being built by the Grand Canyon Resort Corporation on the Hualapai Indian Reservation on the south rim of the canyon. You can visit this place by driving a few miles (120) from Las Vegas. Personally, I would rather be playing blackjack…but if I am in the area…I’d check it out from the parking lot.

This absolutely amazes me. A couple of years ago when I was in Toronto, I did the tourist thing and paid $20 to go to the top of the CN Tower which is 1,815 feet to the top. It gives a great view of the local airport and all of Toronto and also has a glass floor for those of you that are daring enough to walk over it just to look down. Now, I am afraid of heights, but have control of that fear in most day-to-day situations. Walking over a glass floor at this height? Well, I don’t really consider my fear of this a failure in my day to day application of mind over matter.

Even looking at these pictures reminds me of the butterflies that were doing fly by’s of my entire body the entire time I was at the top. The only advantage I can see the Grand Canyon Glass Floor Bridge having is that there really isn’t anything around to put your height into perspective. Still, for those of you that like stuff like this, you are all insane.

“Hey look ma, I am 4,000 feet up, and I paid to be here! Wahooooo”