Monthly Archives: January 2006

Laguna Cliffs Marriott Guest Satisfaction Survey!

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So here it is: The Laguna Cliffs Marriott Guest Satisfaction Survey. This only my opinion, you should come to your own decision, but here is my view on this place.

Property Name: Laguna Cliffs Marriott Resort & Spa

Thank you for participating in our Guest Satisfaction Survey!
Please answer each of the survey questions referring to your stay at the Laguna Cliffs Marriott Resort & Spa, beginning January 20, 2006.

Property Name:
Laguna Cliffs Marriott Resort & Spa
Overall Impressions
We are interested in how satisfied you were with your experience beginning January 20, 2006 at the Laguna Cliffs Marriott Resort & Spa.

1. Overall, how would you rate your stay?
I would rate the Overall Stay at the Laguna Cliffs Marriott as POOR.

2. If in this area again, how likely will you be to stay at Laguna Cliffs Marriott Resort & Spa rather than other hotels in the area?
The likely hood of me visiting the Laguna Cliffs Marriott Resort and Spa is slim to none. Actually, there is no way I would go back.

3. Laguna Cliffs Marriott Resort & Spa overall is a horrible hotel that rooks you for every dime they can get.

4. The physical condition of Laguna Cliffs Marriott Resort & Spa is nice and clean and cheap looking. The place reminded Summer of a off the strip las vegas casino trying too hard.

5. The staff service overall at Laguna Cliffs Marriott Resort & Spa is friendly..but only care about making the Hotel money.

6.How will your stay at Laguna Cliffs Marriott Resort & Spa influence your likelihood to stay at other Marriott hotels in the future?
Marriott probably trains their employees to be closers…I’ll stay away from Marriotts from now on.

7. Laguna Cliffs Marriott Resort & Spa’s facilities, services and staff helped me to accomplish my purpose for traveling.
My only reason to travel 40 minutes north of San Diego where I live was to have a relaxing anniversary in downtown Laguna Beach with my girlfriend. The sales person/reservation prevented me from accomplishing my purpose of traveling.

8. Laguna Cliffs Marriott Arrival experience: My arrival experience went something like this. “Hey, this isn’t in Laguna Beach! What? $22 to self park and you have signs all over the street saying “No Hotel Parking. Violators will be towed” This place is a rip-off, but I’ll make the best of it. What? I can’t check into my room until 4:00pm? I can’t even have a room that costs $350 for a full 24 hours…huh, you’ll charge me for an extra day if I am not out of my room by 11:00am?” I actually thought, upon arrival at the Laguna Cliffs Marriott, my arrival experience really couldnt get much worse!

9. Feeling of security at the Laguna Cliffs Marriott: Yeah, I felt secure, but I felt like it was locked down for the guests too…not just the criminals.

10.Restaurant dining experience at the Laguna Cliffs Marriott: The restaraunt had a cheap casino look and feel. It was themed “cruise ship” with brass railings and thick rope all over the place. The food was as good as Denny’s, just priced a bit higher.

11. In-room dining service Laguna Cliffs Marriott: We didnt order room service, the room was pretty weak…everything on the menue was overpriced like most room service along with a 20% service charge. The menu was not very appealing either.

12. The staff made me feel welcome throughout my stay at the Laguna Cliffs Marriott : I was upset with the staff, as they mislead me from the start. I saw the employees of the hotel pawns in the big hotel chain game of, TAKE MY MONEY.
The staff treated me as a valued customer with an American Express Card with a $50,000 limit with good credit history.

13. The staff went the extra mile in providing assistance spending my money at a sub-par hotel in Dana Point, not Laguna Beach like they indicated to me on the telephone.

14. Everthing in the room was in working order especially the Movies on Demand channel. The only problem was that it didn’t tell you how much the Pay Per View Movie was until you hit purchase. I spent $13 on The 40 Year Old Virgin…but didnt know it until I hit the buy button..then I saw a button saying I couldn’t pause the movie or rewatch it later on that day.

15. The staff was knowledgeable about the local area: I feel like I am repeating myself here…the staff told me the Laguna Cliffs Resort and Spa was in Laguna Beach.

16. The staff was knowledgeable about the hotel:
“Well Sir, if you go that way we’ll charge your credit card, If you go that way we’ll charge you cash and if you sleep on the left side of your bed there will be a surcharge to your room charge…we’ll put it on your American Express Card.
The hotel enabled me to relax and enjoy my stay : But not until I put on my girlfriends panties and ran out to the Jacuzzi with her after hours.
Did you experience any problems with Laguna Cliffs Marriott Resort & Spa during this stay?
Yes, it was not in Laguna Beach, it was in Dana Point.

17. Problems Experienced at the Cliffs Marriott Resort & Spa:
Please describe the problem(s) you experienced during this stay.

I was told by reservations it was in Laguna Beach. It was a $25 taxi ride to Laguna Beach. I was charged for parking and was not made aware of before my stay so I felt railroaded. Check in is not until 4:00pm and was not told. I was given a hard time about getting there early by the front desk.

18. How many times did you need to speak with someone before the problem was resolved? (If you experienced more than one problem, select the most severe problem with regard to this question.)
The problem was never resolved, I had a horrible experience.

19. Please indicate how well Laguna Cliffs Marriott Resort & Spa resolved this problem in regard to your expectations?
My problem was not resolved.

20. What was the purpose of your trip?
This was a liesure trip set up for my anniversary.

21. How many nights did you spend in a hotel in the last twelve months for business or leisure?
24-55days

22. Are you male or female?
Male

23. Hotel Choice Were you involved in the decision to choose Laguna Cliffs Marriott Resort & Spa for this particular stay?
Yes

24. Do you have any additional comments?
Unfortunately, because I was mislead by the reservation counter when placing the reservation and feeling railroaded by the non-disclosed fee’s, I will not be returning to a Marriott and will not be booking at a Marriott for my company.

So there it is…the almost complete survey I filled out for the Laguna Cliffs Marriott Spa and Resort. Good luck with you Southern California Hotel stay.

Hotel Review! Laguna Cliffs Marriott

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Laguna Cliffs Marriott Resort and Spa sent me an email requesting me to fill out a survey! That is great…the letter is below..check it out. I’ll keep you updated on how I handle the survey…

Dear STEFAN REST:

Thank you for choosing Marriott for your recent trip. It is our goal to completely satisfy our guests on every stay. We value your opinion and invite you to take a few minutes to share your feedback about your experience at the Laguna Cliffs Marriott Resort & Spa beginning January 20, 2006.

To access the guest survey, click here. If your e-mail program does not support links, type in the following address: https://gsssurvey.marriott.com/web/welcome.aspx. If you are asked to enter a password, your password is RSAJ4G45CG.

Your feedback will be used by the hotel and our corporate office in the United States to improve Marriott products and services. By completing this survey, you may be contacted by the hotel to help improve the quality of service provided. We sincerely thank you for sharing your opinions as we continue to do our best to provide you with the ultimate hotel experience.

Sincerely,

J.W. Marriott, Jr.
Chairman and Chief Executive Officer
Marriott International, Inc.

——————————————————————————–
** This e-mail is for notification purposes only. If you have questions or feedback, please use the appropriate link below to communicate those to us. **
——————————————————————————–

For questions about Marriott products and services, click here or go to: https://marriott.com/suggest/suggest.mi?WT_Ref=MI_contct

If you are not interested in participating in future Marriott Research Surveys:
• Click here,
• Go to: https://marriott.com/profile/email/unsubscribeResearch.mi, or
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Laguna Cliffs Marriott Resort & Spa – thumbs down

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You really should read a review of the Laguna Cliffs Marriott Resort and Spa before you go and book a room. Keep in mind, you have three days before your vacation to cancel your room at the Laguna Cliffs Resort and Spa without a penalty.

I was setting up a nice Couples spa and Nice hotel for my one year anniversary with my girlfriend. Besides staying at a nice hotel to make it special, I wanted to be close to Laguna Beach. I called around, The Ritz at Laguna Beach right up from Salt Creek and the St. Regis across the street from the Ritz. Because of the name, I also called The LAGUNA CLIFFS RESORT and SPA. I told them exactly what I wanted. A nice hotel walking distance to Laguna Beach or a 5 minute taxi ride. They said, “you could walk from here, but a taxi would be nicer” so I booked the room. The room rate was $255 a night for a basic room. Good price compared to the Ritz at $599 and the St. Regis Resort at around the same price. I was stoked, Summer and I were off for a relaxing weekend in Laguna Beach…And a Couples massage…Good stuff.

It all went down hill when we arrived at the Laguna Cliffs Marriott Resort and Spa. It wasn’t on the Laguna Cliffs and it was no where near Laguna Beach. It was just north of San Clemente, above the Harbor. Smiling, holding Summers hand I tried not to show my disappointment. We rolled on up to the parking garage where we were told Guest of the Laguna Cliffs Marriott need to pay $22 dollars a day to park! Come on! This isn’t a San Francisco boutique Hotel like Hotel Vitale or a New York City must see Hotel like Ian Schrager’s Hudson…it is San Clemente. Since we are both young, we told the hotel staff that we would park on the street and walk back…We only had one little bag each for an overnight stay. The Bell Hop informed me that there is no hotel parking on the street (even though there are plenty of space for onstreet parking) and that we would get towed. There were signs down there that said “NO HOTEL PARKING” He then informed me that Valet parking costs exactly the same, so we parked there. Summer was getting annoyed…We were getting railroaded.

So we had the valet park our car and went to check in to our room; we had a 3:30 couples massage on site so we wanted to relax and shower before heading down to the spa. I gave them my name and American Express card and they told me check in wasn’t until 4:00pm! What? I did my best to talk our way into a free upgrade for the inconvenience but ended up getting a room with a “better view”. Well, I can’t imagine what the view would have been in our original room, because the view was of the rest of the Laguna Beach Marriott hotel. Nice architecture?

We finally relaxed, went down and got our spa treatment. It was awesome! We went back to the room, watched an “in room movie” (40 year old virgin) for $13, got ready and headed up to get our Taxi to Laguna Beach. Surprise…Laguna Beach is a $25 dollar taxi ride away…Definitely not a long walk that would be more convenient if we took a taxi.

That’s when I figured it out: Laguna Cliffs Marriott Hotel and Spa has a bunch of “closers” on the phone that will tell prospective guests anything they want to hear in order to get the business in.

When all was said and done, upon checkout my bill was close to $400 with all of the extra charges plus another $50 in taxi fees and another $20 in tips to the Valet Crew for getting my car evertime I wanted to drive…Coffee in the morning…Champagne…Snacks.

The long and the short of it is this: Laguna Cliffs Marriott Resort and Spa was a sub-par hotel. Not only were my expectations set wrong by there staff, the rooms, the set-up and restaurants reminded me of a Hotel/Motel off I-10 for Cross Country drivers looking for a place to crash for the night before waking up and driving again.

My recommendation: Check out the Surf and Sand Hotel, it is IN Laguna Beach…Or stay at the Regis or the Ritz. If you are looking for a less expensive hotel…Find a Howard Johnsons or Motel 6 in Dana Point…Don’t waste your money at the Laguna Cliffs Marriott Resort and Spa…Unless you go there just for the spa…Because that was the only saving grace.

Overall Rating: 9 thumbs down and a growl from my dog for the Laguna Cliffs Marriott Resort and Spa.

Frog Sex

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I know the first thing you are going to ask is how I know this and why would I want to know this. I am not going to tell you either…but…frog sex is searched 1,488.2 times a day. You people are all sick.

frog sex 1,488.2 /day

Transexual Frogs

Frogs really do make great subjects when studying the environment. They have permeable skin, making them extremely vulnerable to environmental factors like solar radiation, global warming, pesticides and herbacides. Because of their exposure to all of these polutants frogs often have sex problems, or transgender frogs as they are succeptible to more ills from the environment than people.

Although the fact that there is over $6.5 billion dollars a year generated from crop related chemicals…no one is worried that the affect it is having on frogs could eventually grow strong enough to effect humans! Transexual frogs are one thing, but humans that don’t choose to be transexual will probably turn a few republicans heads.

Poker Hands – I like Texas Hold ‘em Poker

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I have decided to jump on the Texas Hold ‘Em Poker bandwagon a little late. Everyone has been playing, winning poker and loosing their shirts…and I just sat back and watched. No more.

I like Texas holdem, but not like some of these guys. Check out how much money they have won playing poker! In my book, these winnings definately beat Grandma’s Bridge Game winnings.

Mohamed Ihrahim Limit Hold’em $290,420
Toto Leonidas Seven Card Stud $98,760
Chris “JESUS” Ferguson Omaha Hi-Lo Split $123,680
“Minneapolis Jim” Meehan No Limit Texas Hold’em $280,100
Prahlad Freidman Pot Limit Texas Hold’em $109,400
Minh Nguyen Seven-Card Stud Hi-Lo Split $106,020
Erik Seidel Pot Limit Omaha $146,100
Doyle “Texas Dolly” Brunson H.O.R.S.E. 84,080
Chris “JESUS” Ferguson 1/2 Limit Hold’em 1/2 Seven-Card Stud $66,220
Phi Nguyen No Limit Texas Hold’em $222,800
Phil Hellmuth Jr. Limit Texas Hold’em $171,400
Michael Saltzburg Seven-Card Stud $95,580
O’Neil Longsen Deuce To Seven No Limit $147,680
Johnny Chan No Limit Texas Hold’em $224,400
Eddy Scharf Limit Omaha $63,600
John Arrage Limit Texas Hold’em $178,600
Layne Flack Omaha Hi-Lo Split $119,260
Mickey Appleman Pot Limit Texas Hold’em $147,280
Ron Rose Seniors Championship No-Limit Hold’em $130,060
John Juanda Seven-Card Stud Hi-Lo Split $130,200
Amir Vahedi No Limit Texas Hold’em $270,00
Daniel Negreanu S.H.O.E. $100,440
Johnny Chan Pot Limit Omaha $158,100
Layne Flack Limit Hold’em Shootout $120,000
Tom Jacobs Limit Texas Hold’em $163,000
Huck Seed Razz $71,500
Barb Rugolo Women’s Championship $40,700
Frankie O’Dell Omaha Hi-Lo Split $133,760
Keith Lehr, Jr. Pot Limit Texas Hold’em $225,040
Men ‘the Master” Nguyen Seven-Card Stud $178,560
Phil Hellmuth, Jr. No Limit Texas Hold’em $410,860
John Juanda Pot Limit Omaha $203,840
Carlos Mortensen Limit Texas Hold’em $251,680
Men ‘The Master’ Nguyen Triple Draw Lowball Ace To Five $43,520
Chris Moneymaker Championship Event $2,500,000

This must be the equivalent to being a professional surfer for me. Too good to be true.